Operations Manager

Operations Manager

Chattanooga, TN | Onsite Role | Full-Time

KCH Transportation is a fast-growing third-party logistics (3PL) company dedicated to delivering customized freight solutions for our customers nationwide. We’re looking for a driven and experienced Operations Manager to lead our onsite team and optimize daily load planning, carrier sourcing, and overall transportation execution.

What You’ll Do:

• Oversee daily freight operations: Ensure timely and accurate execution of load planning, carrier assignment, and shipment tracking to meet customer expectations.

• Lead and support a high-performing team: Provide hands-on coaching and mentorship to operations staff while setting clear performance goals and expectations.

• Optimize transportation strategies: Use data and analytics to make decisions on route optimization, carrier selection, and load consolidation to improve efficiency and reduce costs.

• Refine TMS configurations and workflows: Align system settings with operational goals to streamline processes and drive better outcomes.

• Drive continuous improvement: Identify process gaps and implement strategic initiatives to increase speed, accuracy, and service quality across the department.

• Monitor performance metrics: Track key performance indicators (KPIs) such as on-time delivery, carrier compliance, margin targets, and load volume to ensure goals are consistently met or exceeded.

• Collaborate cross-functionally: Work closely with sales, customer service, billing, and leadership teams to create a unified approach to customer success and operational growth.

• Ensure regulatory compliance: Maintain a strong understanding of DOT and industry regulations to uphold safety and compliance standards across all freight movements.

• Champion customer service: Act as a point of escalation for high-priority shipments or issues, resolving challenges with urgency and professionalism.

• Promote a solution-oriented culture: Encourage your team to approach problems with initiative, creativity, and a strong sense of ownership.

Why KCH Transportation?

At KCH, we combine technology-driven solutions with a people-first approach. We’re big believers in internal growth, professional development, and creating an environment where high performers thrive. As our Operations Manager, you’ll have a direct impact on customer success and team performance.

What You Bring:

• Bachelor’s degree in Business, Supply Chain, Logistics, or equivalent experience.

• 3+ years of experience in logistics, transportation, or distribution operations.

• 2+ years in a supervisory or leadership role within a fast-paced logistics environment.

• Solid knowledge of transportation regulations (DOT) and industry best practices.

• Strong communication, analytical thinking, and organizational skills.

KCH Transportation is an EEO Employer.