LTL Operations Specialist

LTL Operations Specialist

Location: This position will be in office in either our Chattanooga, TN or Nashville, TN branch.

Start Date: ASAP

Position Summary:

The LTL Operations Specialist is responsible for delivering operationally excellent transportation services within our less-than-truckload (LTL) division. This role manages the day-to-day execution of LTL shipments, serving as the key link between carriers, internal stakeholders, and customers. The ideal candidate is detail-oriented, solutions-driven, and thrives in a fast-paced logistics environment.

Why You’ll Love Working Here:

• Direct Impact: Play a key role in ensuring shipments move smoothly and customers receive exceptional service.

• Problem-Solving Every Day: Tackle challenges head-on and find solutions that keep freight moving efficiently.

• Collaborative Team: Join a supportive group of logistics professionals who value teamwork and open communication.

• Dynamic Industry: Experience the fast-paced world of LTL logistics where no two days are the same.

• Comprehensive Benefits: Health, Dental, Vision, 401k Matching, PTO, Paid Holidays, & more.

Essential Duties and Responsibilities:

• Serve as the primary liaison between LTL carriers and internal stakeholders by booking shipments, securing capacity and pricing, and managing post-delivery adjustments.

• Act as the main point of contact for carriers and customers to ensure seamless execution and resolution of operational needs.

• Track and trace LTL shipments to provide timely updates and proactive issue management.

• Ensure accurate and timely data entry within the Transportation Management System (TMS).

• Identify opportunities for efficiency, cost savings, and process improvements; assist with implementation of changes.

• Interpret, train, and enforce company policies and procedures consistently.

• Perform additional duties, as qualified, to support team and departmental success.

Competencies:

• Relationship Management

• Problem Solving

• Customer Service Focus

• Professionalism

• Detailed, Accurate, and Efficient

• Strong Verbal & Written Communication

• Dependability and Initiative

Education/Experience:

• HS Diploma/GED. Associate degree preferred.

• 1 year of previous transportation/distribution experience preferred

• Ability to work under pressure and in a fast-paced environment.

KCH Transportation is an EEO Employer.