Audit Support Coordinator

Audit Support Coordinator

Full Time Position | *IN OFFICE *

KCH Transportation is a fast-growing logistics company providing full-service transportation solutions all across North America. As our billing department expands, we’re excited to welcome a motivated Audit Support Coordinator to join our team! This is a great opportunity to make a real impact on our audit processes. Quickpay workflows, overall billing support.

Position Summary: 

The Audit Support Coordinator plays a hybrid role focused on both operational billing support and leadership within the Carrier Pay team. This position manages the Billing Request inbox, audits documentation, helps oversee QuickPay workflows, and supports billing for domestic and international shipments. The ideal candidate is detail-oriented, proactive, and capable of executing tasks while supporting and guiding teammates in a fast-paced logistics environment.

Essential Duties and Responsibilities: 

Leadership & Carrier Pay Oversight 

• Provide daily direction, training, and support to Carrier Pay team members. 

• Serve as the escalation point for payment-related issues. 

• Oversee and delegate tasks in the QuickPay inbox. 

• Support team questions related to billing discrepancies, payments, or system use. 

• Manage urgent or time-sensitive customer accounts (e.g., those requiring 48-hour processing). 

Billing & Documentation Tasks 

• Monitor and respond to inquiries in the Billing Request inbox. 

• Audit Proof of Delivery (POD) documents for accuracy, legibility, and compliance. 

• Generate accurate customer invoices based on supporting shipment documentation. 

• Adjust and update customer/carrier charges to ensure accurate pricing and accessorials. 

• Process and track carrier credit applications. 

International Shipment Handling 

• Manage billing documentation for Mexico and other cross-border shipments. 

• Coordinate customs paperwork and billing with internal and external teams. 

• Ensure timely and accurate international carrier payments, even amid delays. 

Competencies:  

• Leadership and training capabilities 

• Strong written and verbal communication 

• Attention to detail 

• Time management and multitasking 

• Proficiency in Microsoft Office 

• Adaptability in fast-paced, cross-functional settings 

• Problem-solving and escalation resolution 

• Organization and follow-through 

• Initiative and coachability 

• High school diploma or equivalent required; Associate's or Bachelor’s degree in Business, Accounting, Logistics, or a related field preferred. 

• 1–2 years of experience in logistics, billing, or administrative support. 

• Experience with QuickPay processes and transportation billing preferred.