Account Support Specialist

Position Summary:   

The Account Support Specialist plays a critical role in supporting day-to-day operations for assigned accounts within the Enterprise division. This position reports directly to the Enterprise Account Manager (EAM) and works closely with Strategic Account Managers (SAMs) to ensure seamless execution of scheduling, tracking, data updates, and document retrieval. The role allows Account Managers to focus on customer-facing responsibilities by handling essential behind-the-scenes tasks. It demands accuracy, attention to detail, and strong communication with internal stakeholders.  

Essential Duties and Responsibilities:  

• Coordinate pick-up and delivery scheduling  

• Provide internal tracking updates to Operations teams  

• Maintain accurate TMS portal data for both internal systems and external customer boards  

• Retrieve and organize required shipping and billing paperwork  

• Support the Strategic Account Manager(s) with all back-end account management tasks  

• Communicate regularly with internal departments to ensure account accuracy and timely service 

Competencies:  

• Highly organized and detail-oriented  

• Ability to multitask and manage competing priorities  

• Dependability and strong sense of initiative  

• Effective written and verbal communication  

• Coachable and receptive to feedback  

• Team-oriented mindset with a problem-solving attitude  

• Proficient in Microsoft Office and TMS systems  

• High school diploma or equivalent required  

• Some college or relevant coursework preferred  

• 1-2 years of experience in logistics, operations, or administrative support roles